Practice Information

Preventative Healthcare

Regular health checks and consultations with your doctor are an essential part of preventative care. Please see your doctor if you have any issues or changes in your body that you are concerned about. The doctors at Myhealth Medical Centres provide the following services:

Appointments

An appointment and a walk-in system operate in this practice with an average of 10 minutes allocated per patient, unless a long appointment is required. Please inform the receptionist if you require extra time. Every effort will be made to accommodate your preferred time. When booking, please advise reception if your booking is URGENT, or if you require a long appointment, need a special medical examination or procedure, or if more than one family member needs to be seen. If you are unable to keep the appointment, please inform us as soon as possible so that someone else can be accommodated.

Allied Health Services

• Nurse Clinic
• Pathology
• Dietician
• Psychology
• Physiotherapist
• Exercise Physiology
• Podiatrist

Our Doctors

All have vast experience in various aspects of general practice. They have special interests in women’s health, paediatrics, adolescent health, preventative health management, mental health and travel medicine. Your GP may refer you for other medical investigations. You will be provided with information about the purpose, importance, benefits and risks associated with the investigations to assist you in making an informed decision about your health.

Nurse Clinic

At our clinics we have Registered Nurses working who are available for appointments. Our nurses offers a variety of services including health checks, diabetes and sugar check, vaccinations, dressing change and wound care, blood pressure checks, spirometry, baby growth and development. Appointments for our nurses can be made through reception.

Fees and Billing Arrangements

All consultations with a general practitioner will be bulk billed if you have a Medicare card. Please bring your Medicare card with you for all consultations. A fee will be charged for patients not registered with Medicare, and for consultations not covered by the Medicare Benefits Schedule. Please ask the receptionist prior to consultation for further details. If your visit is as a result of a work related injury, you need to inform the attending doctor. Work related consultations and treatment will be billed to the employer or the insurance company involved.

Telephoning your Doctors

If you desire phone contact with your doctor, please contact reception and we will try to facilitate this. Note that we principally encourage patients to return to see their doctor for clinical review as this allows a more comprehensive assessment.

Special Requirements

We provide medical care for people with many different communication needs. Here at MyHealth Medical Centres we have access to a variety of interpreting services. Please inform reception when booking your appointment if you will require communication services for your consultation.

After Hours Care

If you need urgent medical attention outside of our normal surgery hours, please contact National Home Doctor Service on 13 74 25. You can arrange for a home visit and you will be bulk billed if you have a valid Medicare Card. This service is available weekdays (5.30pm – 9.00am), Saturday from 1pm and all day Sunday. Brochures about this service are available from the surgery reception counter. This service is only available to regular patients of this practice.

Recalls and Reminders

We are committed to preventative care. To provide for an efficient monitoring of your health, this practice offers a computerised system of recalls and reminders. We may issue you with a reminder notice occasionally offering you preventative health services appropriate to your care. We also participate in the state/territory reminder system. If you do not wish to be part of this system please let our doctors or receptionists know. Recalls/reminders are done by phone or mail for follow-up tests, immunisation, health care assessments, and review of chronic health problems for example: diabetes, asthma etc.

Test Results

Your doctor will give you instructions on how to obtain results for pathology or imaging tests (X-Ray, Ultrasound etc.). In general, results are given during consultation as this allows for appropriate discussion of their implications. It is advisable to make an appointment to discuss further management or follow-up.

Privacy

All of our medical records are computer based only. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Patients are able to access their health information upon written request. Your regular GP will be notified of this request and check for exemptions. Photo ID must be produced. We abide by the ten National Privacy Principles available at www.privacy.gov.au/health/index.html. If you have any concerns regarding the privacy of your personal information please feel free to contact us to discuss the matter.

We are committed to continued quality improvement

Home Visits

Home visits are available to patients at this practice who live within a 5km radius of the practice. As this is at the doctor’s discretion, please ask your doctor for more information during your next visit.

Your Feedback

We always welcome constructive comments and suggestions. Our staff are here to help so please do not hesitate to ask for assistance. Due to the unpredictable nature of general practice consultations, the doctors will sometimes be behind schedule. We apologise for any inconvenience this may cause. We take your feedback seriously, as this will help us improve our services and to cater for your needs. However, if you are dissatisfied and want to take your concerns further, you may contact the Health Care Complaint Commission in writing (Locked Bag 18, Strawberry Hills 2012) www.hccc.nsw.gov.au.