Our Vision
– MyHealthOur vision at Myhealth is to establish medical centres that provide the highest standard, non-discriminatory medical care in a convenient, modern and friendly environment. We aim to provide a full range of medical and allied health services to the community. At Myhealth, your health matters.
Welcome to Myhealth
We opened the first Myhealth Medical Centre at Baulkham Hills in 2007. Over time we have expanded and we now have branches in Chatswood Chase, Chatswood Westfield, Central Park,Eastwood, Liverpool, Meadowbank, Merrylands, Newington, North Rocks, Parramatta, Top Ryde City and Zetland providing quality Bulk Billing patient care 7 days a week.
FAQ’S
Privacy
All of our medical records are computer based only. Your medical record is a confidential document. It is the policy of Myhealth Medical Centre to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Patients are able to access their health information upon written request. Your regular GP will be notified of this request and check for exemptions. Photo ID must be produced. We abide by the 10 National Privacy Principles available at www.privacy.gov.au/health/index.html. If you have any concerns regarding the privacy of your personal information please feel free to contact us to discuss the matter.
After Hours Care
If you need urgent medical attention outside of our normal surgery hours, please contact National Home Doctor Service on 137425 (13SICK). You can arrange for a home visit and you will be bulk billed if you have a valid Medicare card. Brochures about this are available from the surgery reception counter. This service is only available to regular patients of Myhealth Medical Centre.
Test Results
Your doctor will give you instructions on how to obtain results for pathology or imaging tests. In general, results are given during consultation as this allows for appropriate discussion of their implications. It is advisable to make an appointment to discuss further management or follow up.
Recalls and Reminders
We are committed to preventative care. To provide for an efficient monitoring of your health, this practice offers a computerised system of recalls and reminders. We may issue you with a reminder notice occasionally offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let our doctors or receptionists know. Recalls/reminders are done by phone or mail for follow up tests, immunisation, health care assessments, review of chronic health problems.
Telephoning your doctor
If you desire phone contact with your doctor, please contact reception and we will try our best to facilitate this. Note that we principally encourage patients to return to see their doctor for clinical review as this allows a more comprehensive assessment.
Feedbacks
We always welcome constructive comments or suggestions. Our staff are here to help so please do not hesitate to ask for assistance. Due to the unpredictable nature of general practice consultations, the doctors will sometimes be behind schedule. We apologise for any inconvenience this may cause. We take your feedback seriously, as this will help us to improve our services and to cater for your needs. However if you are dissatisfied and want to take your concerns further, you may contact the Health Care Complaint Commissions by writing to Locked Bag 18, Strawberry Hills, 2012.